Workflow Optimization

Provisioning Concurrency Analysis

Analyzed a laptop provisioning workflow to compare current throughput limits against a higher-concurrency model using existing KVM infrastructure.

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IT Technician Contracted to Meta

EOS IT Solutions - Full-time

Apr 2025 - Present - 1 yr

Newark, California, United States - On-site

  • Provision, image, and configure 45+ macOS, Windows, and Linux laptops daily using Meta's internal MDM and deployment tools.
  • Created and implemented cross-platform scripts to automatically calculate laptop battery health saving approximately 755 labor hours annually.
  • Authored a detailed workflow optimization guide analyzing limits and identified bottlenecks.
  • Proposed scheduling improvements that increased laptop throughput by up to 25%.
  • Troubleshoot imaging failures involving disk partitioning, BSoD, MDM errors, and boot loop recovery.
  • Coordinate with internal Meta support teams to resolve escalations and maintain operational continuity.
Device Imaging Mobile Device Management Automation

B.S. in Software Engineering

San Jose State University

Sep 2021 - May 2024

San Jose, California

Software Engineering Systems Cybersecurity Foundations

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